Consumer Engagement in Healthcare

Understand what consumer-centric is and how it can provide better outcomes and enhance profitability for a healthcare organization.
Identify and evaluate the physical environment and integrate improvements that are more patient friendly.
Introduce the concept of consumer-centric healthcare models that prioritize patient needs, preferences, and experiences.
Highlight the importance of addressing disparities in healthcare access and outcomes, particularly among the community served and more focus on the underserved.
Discuss barriers to consumer engagement and how these barriers impact individual’s ability to actively participate in their healthcare decisions and navigate the healthcare system effectively.
Establish mechanisms/evaluation tools for ongoing feedback to continue to enhance consumer centric approaches within the healthcare organization and community.

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